CareScout Services Senior Enterprise Risk Director

At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care—and we bring those experiences with us to work in serving our millions of policyholders each day. 

We apply that same compassion and empathy as we work with each other and our local communities. Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism.

Our four values guide our strategy, our decisions, and our interactions:

• Make it human. We care about the people that make up our customers, colleagues, and communities.
• Make it about others. We do what's best for our customers and collaborate to drive progress. 
• Make it happen. We work with intention toward a common purpose and forge ways forward together. 
• Make it better. We create fulfilling purpose-driven careers by learning from the world and each other.   

POSITION TITLE
CareScout Services Senior Enterprise Risk Director

POSITION LOCATION
Richmond, VA
New York, NY

YOUR ROLE
Ensuring strong risk management is critical to preserving the integrity of our business and enabling sustainable growth.

Genworth is currently seeking a Senior Enterprise Risk Director to lead risk oversight for key functional areas of the business. A critical responsibility of this role will be to ensure the strategic vision of the organization is developed and executed with a clear understanding of risks, trade-offs, and opportunities, while proactively managing emerging risks across the organization.

This role will serve as both an independent risk advisor and a strategic partner to the business, working closely with leadership to embed risk-informed decision making into operations, technology initiatives, and growth strategies.

This role operates as a second line of defense, providing independent oversight and effective challenge to the business. The position will have a direct reporting line to the Chief Risk Officer, with a strong dotted-line relationship to the Carescout CEO to ensure alignment, influence, and integration of risk management into key business decisions.

What you will be doing

• Lead execution and continuous improvement of the enterprise-wide risk assessment framework as it pertains to risks, controls, and governance activities
• Ensure appropriate inventories of risks and controls are maintained and evolve with changes in the business and external environment
• Review and synthesize risk insights to provide a clear, aggregated view of risk across business units and the enterprise
• Proactively understand, assess and document key risks and controls across all key risk areas within the business
• Ensure governance activities are executed in alignment with Genworth policies and expectations, while remaining efficient and fit-for-purpose
• Partner with business leaders to support effective risk management and enable efficient, well-controlled operations
• Maintain and enhance the framework for risk quantification and consistent assessment across the enterprise
• Develop and deliver risk reporting, dashboards, and heat maps for senior management, the Board, and key stakeholders
• Monitor risk exposures and emerging risk signals, providing guidance to leadership on thresholds, actions, and trade-offs
• Partner with leadership to review and improve policies, governance processes, and best practices
• Act as an independent review function to ensure risks are appropriately identified, assessed, and addressed through effective control testing and risk assessment
• Partner with internal assurance functions to ensure coordinated and comprehensive coverage of key risks

What you bring

• Bachelor’s degree in business or related fields or equivalent demonstrated experience
• At least 15 years of business or risk experience
• At least 8 years of experience in risk management
• Prior experience in a digital, direct-to-consumer organization that leverages technology and data to deliver products and services at scale and enhance customer experience
• Proven leadership and people management skills in a matrixed environment
• Strong communication skills to build and maintain relationships, with the ability to challenge business leaders and translate risk insights into clear, actionable decisions
• Ability to work effectively in an environment with a high degree of subjectivity, change, and ambiguity
• Strong business acumen with a strategic mindset, including the ability to connect risk management to business outcomes
• Excellent influencing and negotiation skills across diverse business and work cultures
• Experience with enterprise risk management and risk frameworks
• Knowledge of relevant regulatory and compliance requirements

Nice to have

• MBA or Master’s Degree in a business-related discipline
• Risk management experience in healthcare, long-term care, or technology-enabled service environments
• Experience supporting new or evolving business models and platforms
• Skilled networker who builds relationships and identifies opportunities to improve business outcomes
• Experience with quantitative risk analysis and scenario-based decision support

Employee Benefits & Well-Being

Genworth employees make a difference in people’s lives every day. We’re committed to making a difference in our employees’ lives.

• Competitive Compensation & Total Rewards Incentives
• Comprehensive Healthcare Coverage
• Multiple 401(k) Savings Plan Options
• Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
• Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
• Disability, Life, and Long Term Care Insurance
• Tuition Reimbursement, Student Loan Repayment and Training & Certification Support
• Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
• Caregiver and Mental Health Support Services

ADDITIONAL

• At this time, Genworth will not sponsor a new applicant for employment authorization for this position.

For the State of New York: The base salary pay range for this role starts at a minimum rate of $202,900 up to the maximum of $386,200.  In addition to your base salary, you will also be eligible to participate in an incentive plan. The incentive plan is based on performance and the target earning opportunity is 25% of your base compensation.  The final determination on base pay for this position will be based on multiple factors at the time of this job posting including but not limited to geographic location, experience, and qualifications to ensure pay equity within the organization.