AI Governance Analyst - Talent Pool

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking an analytical and detail-oriented AI Governance Analyst to help establish, maintain, and strengthen governance frameworks that support the responsible, secure, and compliant use of AI technologies across the organization. This role is responsible for ensuring AI systems align with regulatory requirements, organizational policies, ethical standards, and industry best practices.

The successful candidate will work closely with AI teams, legal, compliance, risk, security, and business stakeholders to support the effective governance of AI initiatives throughout their lifecycle.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

POSITION RESPONSIBILITIES

Key Responsibilities:

AI Governance & Policy Management

• Support the development and implementation of AI governance frameworks.
• Assist in developing AI policies, standards, and governance procedures.
• Maintain governance documentation and control frameworks.
• Support the implementation of responsible AI practices.
• Monitor adherence to governance requirements across AI initiatives.

Risk Assessment & Compliance

• Help identify and manage risks associated with AI technologies.
• Conduct AI risk assessments and impact analyses.
• Support compliance reviews and regulatory assessments.
• Monitor emerging AI regulations and industry standards.
• Recommend mitigation strategies for identified risks.

Monitoring & Reporting

• Provide oversight and visibility into AI governance activities.
• Track governance metrics and compliance indicators.
• Prepare reports for leadership and governance committees.
• Support governance audits and review processes.
• Maintain records of governance assessments and findings.

Stakeholder Engagement & Advisory

• Collaborate with stakeholders across the organization.
• Partner with legal, compliance, security, and AI teams.
• Provide guidance on governance requirements and controls.
• Support governance reviews during project delivery.
• Promote awareness of responsible AI practices.

Continuous Improvement & Industry Research

• Contribute to the maturity of AI governance programs.
• Stay informed about evolving AI regulations and best practices.
• Evaluate governance frameworks and methodologies.
• Recommend improvements to governance processes.
• Support organizational AI governance initiatives.

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Bachelor's Degree in Business, Risk Management, Information Systems, Law, Compliance, Information Technology, Data Science, or a related field.
• Minimum 3 years of experience in governance, risk, compliance, audit, information security, or related disciplines.
• Understanding of AI, machine learning, and Generative AI concepts.
• Knowledge of governance, risk management, and compliance frameworks.
• Experience conducting assessments, audits, or compliance reviews.
• Strong analytical and critical-thinking abilities.
• Experience documenting policies, procedures, and standards.
• Ability to interpret regulations and translate requirements into practical controls.
• Strong stakeholder engagement and communication skills.
• Excellent report-writing and documentation abilities.
• Strong organizational and project coordination skills.
• Ability to manage multiple priorities in a dynamic environment.

Nice to Have

• Experience supporting AI governance or responsible AI programs.
• Knowledge of emerging AI regulations and standards.
• Experience within regulated industries.
• Familiarity with privacy, security, and data governance frameworks.
• Certifications in governance, risk, compliance, or auditing.
• Experience working with AI development teams.
• Knowledge of model risk management methodologies.
• Exposure to enterprise AI transformation initiatives.

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

ABOUT MCI (PARENT COMPANY)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

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The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.