Compliance Support Specialist

This position is located in a National Labor Relations Board Field office. Field offices represent the operating arm of the Agency and the means through which both the Board and the General Counsel interact with the public. The Compliance Support Specialist ensures compliance with remedial provisions of formal and informal cases. Education must be accredited by an accredited institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement). You MUST provide transcripts or other documentation to support your educational claims. Applicants can verify accreditation here.

All education claimed by applicants will be verified by the appointing agency accordingly.

Special Instructions for Foreign Education
If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in accredited U.S. education programs; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit Recognition of Foreign Qualifications | U.S. Department of Education.
As an Compliance Support Specialist, GS-1801-9, your typical work assignments may include:

• Managing the case management system of records, providing technical support and guidance to various staff members in operational uses, tracking, retrieval and electronic recordkeeping of compliance case matters.
• Creating and maintaining databases and spreadsheets for the collection of compliance related information.
• Using available search and reporting services to obtain information relevant to compliance cases which includes locating discriminates and researching motor vehicle records and the corporate status of a business.
• Attending settlement negotiations or other meetings conducted by the Compliance Officer, or Compliance Supervisor with the public or parties to cases to take notes or take the lead in meetings in appropriate situations.
• Modifying draft subpoenas, questionnaires, proof of claims; drafting for review by the Compliance Officer, questionnaires used to survey parties involved in Board cases, such as discrimination, comparable employees and other employers' correspondents.

All qualifications and eligibility requirements must be met by the closing date of the announcement.

IDEAL CANDIDATE STATEMENT
The ideal candidate has experience performing compliance processes and thorough understanding of the procedures to support case management operations. Experience would range from relatively simple to cases which involve more elements of moderate difficulty. The candidate ensures compliance with provisions of formal and informal cases, exercising judgment and demonstrating a comprehensive knowledge of case management systems and records. Attention to detail is critical to the completion and review of case work. Excellent communication skills are desired.

MINIMUM QUALIFICATIONS
Applicants must have one year of specialized experience, equivalent to the GS-07 grade level, which has provided them with the knowledge, skills, and abilities to successfully perform the duties of the Compliance Support Specialist at the GS-09 grade level.

Specialized experience includes:

• Experience gathering information through interviews and/or investigations to provide assistance in computing make-whole/backpay (including interim earnings, overtime, promotions, and benefits) to develop findings and recommendations for compliance with voluntary settlements, administrative orders; and
• Experience independently using case management systems to accurately manage case files, track deadlines and case milestones; and
• Experience preparing drafts of final correspondence relating to case management mission operations and communicating with stakeholders, including challenging parties.

EDUCATION: Master's or equivalent graduate degree or 2 full years of progressively higher-level graduate education leading to such a degree or LL.B. or J.D., if related (Note: You must submit a copy of your transcripts.).

OR

COMBINATION OF EDUCATION AND EXPERIENCE: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100 percent. (Note: You must submit a copy of your transcripts.)

This experience must be fully supported and articulated in your resume to receive consideration. Please do not cut and paste the specialized experience from this announcement into your resume, as this will not be considered a demonstration of your qualifications for this position.

NOTE: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.