Supervisory Program Analyst (Compliance Chief)

This position is in the Medical Disability Examination Office (MDEO). This office ensures Veterans receive timely and high-quality disability examinations worldwide. This position reports under the supervision of the Assistant Director for the Examination Compliance and Assessment Staff. The MDEO Compliance Chief supervises the staff, leads program management-coordination, and leads the assessment and reviews of the Disability Benefits Questionnaires conducted under mandatory appropriation. MAJOR DUTIES

• Provides technical and administrative supervision to a staff consisting of DBQ Compliance and Assessment analysts (GS-12/13s), Senior Compliance Analyst, (GS-14s) and Lead Compliance and Assessment Analysts (GS-14s). Oversees the daily operation of the unit, ensures agency policies and priorities are being followed; develops performance standards; and evaluates work performance of subordinates. Gives advice, counsel, and instruction to employees on both work and administrative matters. Hears and resolves minor complaints from employees; refers group grievances and more serious unresolved complaints to a higher-level supervisor or manager; effects minor disciplinary measures such as warnings and reprimands and recommends action in more serious cases.
• Interviews candidates for positions in the unit; recommends appointments, promotions, and reassignments to unit positions; identifies and provides training needs; and finds ways to improve production or increase the quality of work within the area of authority. Carries out Equal Employment Opportunity policies and program activities.
• Manages, coordinates, assesses, and reports on the performance of contract exam vendors ensuring timely completion of an accurate, random, and independent review of disability examinations to establish accuracy rates reflecting vendor performance. Ensures the review confirms compliance with agency regulations and procedures, program directives, and technical requirements of the contract.
• Ensures the quality and consistency of the contract examination quality review program by monitoring the performance of individual reviewers. Ensures appropriate databases are updated and maintained to accurately record and report quality review findings. Assists the MDEO Assistant Director for Examination Compliance and Assessment Staff in the development of instructions, directives, guidelines, policies, plans or procedures to administer or carry out functions that support consistency in quality operations and review outcomes.
• Provides oversight of the random selection process that identifies specific examinations for quality review, ensuring contractual requirements are met and follows generally accepted statistical practices. Analyzes data to identify and implement strategies to continually improve exam quality, timeliness, and the Veteran experience by identifying trends and recommending strategies for vendor improvement such as training, improved guidance, contract modifications, etc. to MDEO entities. Maintains close working relationships and coordination with other elements within and outside VA, to include other VBA staffs, Disability Evaluation Management Office (DEMO), Office of Field Operations (OFO), District Offices, Regional Offices, Veterans Health Administration, Veterans Experience Office, the Strategic Acquisitions Center, and vendors to facilitate exam improvements.

• Analyzes data to identify and implement strategies to continually improve exam quality, timeliness, and the Veteran experience by identifying trends and recommending strategies for vendor improvement such as training, improved guidance, contract modifications, etc. to MDEO entities.
• Develops and implements periodic special reviews to ensure quality performance in specific target areas such as implementation of policy changes or handling of specific types of claims. The incumbent is responsible for documenting plans and regularly briefing the Assistant Director for Examination Compliance and Assessment of activity, progress, and areas of concern. Prepares and gives oral presentations to various audiences within MDEO, OFO, VBA and VHA senior management, department level executives, and outside stakeholders. Prepares clear, concise, and well-supported documents. Prepares briefing papers and answers Congressional and external stakeholder inquires.

Work Schedule: Full time, Monday through Friday
Compressed/Flexible: Available
Telework: Not Available
Virtual: This is not a virtual position.
Position Description/PD#: Supervisory Program Analyst (Compliance Chief); PD 38809A
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not Required To qualify for this position, applicants must meet all requirements by the closing date of this announcement:08/12/2026.

TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements.

• For a GS-14 position you must have served 52 weeks at the GS-13 level.

The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience as described below:
GS-14 Grade Level:

• Specialized Experience: Applicants must have one year of Specialized Experience which is equivalent to the next lower grade (GS-13 level) in the normal line of progression for the position. Specialized experience is defined as, but not limited to, experience processing Veteran disability compensation claims and/or supervisory roles (e.g. Assistant Veterans Service Center Manager, Chief, Coach, Veteran Service Representative, Senior Veterans Service Representative, Rating Veteran Service Representative, Decision Review Officer).

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.